All the products are in stock in Saudi Arabia and can be purchased directly，except for pre-sales.You can contact us via WhatsApp for product videos.
Personal Shipping & Privacy Policy
This personal shipping and privacy policy outlines how we process your orders, deliver shipments, and safeguard your personal data. For your full understanding, please read both sections carefully.
1.Processing Time
We process and ship all orders within 1-2 business days from our warehouse in Riyadh, Saudi Arabia.
Please note that weekends and Saudi public holidays do not count as business days. Therefore, any orders placed during these periods will be processed on the next available business day.
2.Shipping Cost
For all orders shipped within Saudi Arabia, we offer completely free shipping with no hidden fees or additional charges.
3.Delivery Time
Delivery times vary depending on your location within Saudi Arabia. Below are our standard estimated delivery windows:
| Destination | Estimated Delivery Time |
|---|---|
| Riyadh | 1-2 business days |
| Jeddah, Makkah, Madinah, Dammam | 2-4 business days |
| Other major Saudi cities | 3-6 business days |
| Remote areas | 5-8 business days |
4.Order Tracking
Once your order has been shipped, we will send you an email or SMS containing your unique tracking number.
You can then track your order’s real-time status either on the courier’s official website or through the “My Orders” section of our website.
5.Failed Delivery
In the event that a package is returned to us due to an incorrect shipping address, no one being available to sign for the delivery, or refusal of the package, the buyer will be responsible for all reshipping costs.
Additionally, if multiple delivery attempts are unsuccessful and we are unable to contact you to arrange a new delivery time, we reserve the right to cancel the order.
6.Shipping Inquiries
If you have any questions or concerns regarding your shipment, please do not hesitate to contact our customer service team:
- Email: eoli2005@gmail.com
- WhatsApp: +86 13250588462
Privacy Policy
This privacy section fully complies with the Saudi Personal Data Protection Law (PDPL) to ensure your personal data is protected at all times.
1. Information We Collect
We collect two main types of information to provide our services effectively:
- Information you voluntarily provide: This includes your full name, shipping address, email address, phone number, and order details.
- Information collected automatically: When you visit our website, we automatically collect certain technical information such as your IP address, browser type, device information, browsing history, and cookie data.
2. How We Use Your Information
We only use your personal information for specific, legitimate purposes related to our services. Specifically, we use your information to:
- Process and deliver your orders accurately and on time
- Send you important order status updates and shipping notifications
- Respond promptly to your customer service inquiries and requests
- Improve our website experience and provide personalized product recommendations
- Send promotional emails and offers, but only if you have explicitly given your consent
3. Information Sharing
We take your privacy very seriously and will never sell, rent, or share your personal information with third parties for marketing purposes. However, we may share limited information with trusted third parties only when necessary to provide our services:
- Logistics providers: We only share your name, shipping address, and phone number to ensure successful delivery of your order.
- Payment processors: We only share the information necessary to complete your payment transaction securely.
- Legal requirements: We may disclose your information if required to do so by Saudi Arabian laws or government authorities.
4. Data Security
We implement industry-standard security measures to protect your personal data and payment information from unauthorized access or disclosure.
For example, we use SSL encryption to secure all data transmitted between your browser and our website. Furthermore, your payment information (such as credit card numbers) is processed directly by our trusted payment providers, and we never store full credit card numbers on our servers.
Additionally, all internal access to your personal data is strictly permission-controlled and fully logged for security purposes.
5. Use of Cookies
We use cookies to enhance your browsing experience on our website. Specifically, cookies help us remember your login status, shopping cart contents, and personal browsing preferences.
If you prefer, you can disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of certain parts of our website.
6. Your Rights Under PDPL
As a resident of Saudi Arabia, you have several important rights under the Saudi Personal Data Protection Law (PDPL). These rights include:
- Accessing, correcting, or deleting your personal information stored on our systems
- Withdrawing your consent for receiving marketing emails at any time (simply click the “unsubscribe” link at the bottom of any promotional email)
- Requesting a clear explanation of how we process and use your personal informationTo exercise any of these rights, please contact our customer service team using the information provided below.
7. Policy Updates
We may update this personal shipping and privacy policy from time to time to reflect changes in our practices or legal requirements.
If we make any material changes to this policy, we will notify you either through a prominent announcement on our website or via email. The most current version of this policy is always available on our website.
8. Privacy Inquiries
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please contact our dedicated privacy team:
- Email: eoli2005@gmail.com
- WhatsApp: +86 13250588462
