Shipping Policy/Privacy Policy

Shipping Policy – Personal Care Devices

1. Processing Time

Orders will be processed and shipped within 1-2 business days from our Riyadh, Saudi Arabia warehouse

Weekends and Saudi public holidays are not counted as business days; orders will be processed on the next business day

2. Shipping Cost

All orders within Saudi Arabia: Free Shipping

3. Delivery Time

Destination Estimated Delivery Time
Riyadh 1-2 business days
Jeddah, Makkah, Madinah, Dammam 2-4 business days
Other Saudi cities 3-6 business days
Remote areas 5-8 business days

4. Order Tracking

You will receive an email or SMS with the tracking number after shipment

Track your order status on the courier’s website or the “My Orders” page

5. Failed Delivery

If the package is returned due to an incorrect address, no one available to sign, or refusal, the buyer bears the cost of reshipping

If multiple delivery attempts fail and we cannot reach you, the order may be cancelled

6. Contact Us
   If you have any questions about shipping, please contact us:

Email: eoli2005@gmail.com

WhatsApp: +86 13250588462

Privacy Policy

1. Information We Collect

• Information you provide: Name, shipping address, email, phone number, order details
• Information collected automatically: IP address, browser type, device information, browsing history, Cookie data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order status updates and shipping notifications
• Respond to your customer service inquiries
• Improve website experience and product recommendations
• Send promotional emails (only with your consent)

3. Information Sharing

We do not sell, rent, or share your personal information with third parties except in the following cases:

• Logistics providers: Receive only name, address, phone number for delivery
• Payment processors: Receive only information necessary to complete transactions
• Legal requirements: When required by Saudi laws or government authorities

4. Data Security

• We use SSL encryption to protect your payment information and personal data
• Your payment information (e.g., credit card numbers) is processed directly by payment providers; we do not store full card numbers
• All internal data access is permission-controlled and logged

5. Use of Cookies

• We use Cookies to remember your login status, cart contents, and browsing preferences
• You can disable Cookies through your browser settings, but this may affect some functionality

6. Your Rights

Under the Saudi Personal Data Protection Law (PDPL), you have the right to:

• Access, correct, or delete your personal information
• Withdraw consent for marketing emails (click “unsubscribe” link in the email)
• Request an explanation of how your information is processed

To exercise these rights, please contact our customer service.

7. Policy Updates

We reserve the right to update this policy at any time. Material changes will be notified via website announcement or email. The latest version is always published on our website.

8. Contact Us

If you have any questions about this policy, please contact us:

• Email: eoli2005@gmail.com
• WhatsApp: +86 13250588462